Complaint Form

This is the form you should complete if you wish to make a complaint to StarLight Wave Ltd. If you require assistance filling out this form, please contact our customer service representatives at +44 207 0363 881.

Please complete this field on the screen and click on the “Submit Your Complaint” button below to submit your complaint immediately and automatically to StarLight Wave Ltd. Please note that the Company reserves the right not to accept complaints submitted to it through any other means or methods (i.e. telephone, etc.)

Complete, up-to-date and accurate information is required for StarLight Wave Ltd to investigate and assess your complaint. Please note that this complaint form is only indicative and not exhaustive. StarLight Wave Ltd may require further information and/or clarification and/or evidence of your complaint. Also, StarLight Wave Ltd will try to resolve your complaint on the basis of good faith, fairness and by taking such action as is consistent with market practice.

StarLight Wave Ltd Client Complaint Form

Part I. Client Details

Fields marked with an asterisk (*) are mandatory.

Part II. Complaint Details

Title

First Name

Last Name

Account Number

II. Complaint Details

* Please provide a Summary of your complaint in the space provided below. Please try to justify the disputed amount and/or include details that will facilitate the Company in investigating your complaint.

* When did the issue you are complaining about take place?

* Have you communicated your complaint to StarLight Wave Ltd and/or its associates?

Yes No

Please provide details:

* Have you reported your complaint to any authority?

Yes No

Please provide details:

Please attach together with this form any supporting evidence to your claim that will facilitate the Company's investigation of your complaint.

* I hereby certify and confirm that to the best of my knowledge, the information furnished above is true, accurate, correct and complete.

* I acknowledge that StarLight Wave Ltd will give proper notification about my complaint within five (5) days from the receipt of my complaint. We shall make every effort to investigate your complaint and provide you with the outcome of our investigation within six (6) weeks of submitting your complaint. If the Complaint is more complex and takes longer than six (6) weeks to resolve, we will communicate the reasons for the delay. Please note that in order to expedite the investigation we require/request your full cooperation. In case additional information is required, you shall be contacted by one of our officers. Please refer to the “Complaint Info'' page for further details on the issue.